Frequently asked questions
Supported states, forms and schedules
Is my state tax return supported?
ezTaxReturn.com supports full-year resident state tax returns in many states. We do not support part-year or non-resident state tax returns at this time. For a complete listing of the states we support, please visit our homepage and click the link entitled “Supported Forms & States”.
What forms, schedules, income and expenses are supported?
Our program supports all the forms and schedules that most Americans need. For a specific listing of everything that is currently supported, please visit our homepage and click the link entitled “Supported Forms & States”.
Login problems
Help, I can not login
If you are having troubles logging in, follow these steps:
- First make sure you are using the correct username. If you are not absolutely positive of your username, click the Forgot Username link next to the Username textbox on the login screen. You can have your username emailed to any of the email addresses registered to your account or sent as a text message to your mobile phone.
- Once you have your username, make sure you have the correct password. If you are not absolutely certain of your password, click the Forgot Password link next to the Password textbox on the login screen, and our program will lead you through the password reset process if necessary.
I forgot my password, how do I reset it?
To reset your password, simply click the Forgot Password link next to the Password textbox on the login screen, and our program will lead you through the password reset process
I forgot my username and no longer have access to my old email address
If you do not remember your username and no longer have access to the email address you used to create your account, our system can contact you by cell phone or daytime phone to verify your identity. Simply click the Forgot Username link next to the Username textbox on the login screen, and our program will help remind you!
I forgot my username, how do I retrieve it?
If you forgot your username, simply click the Forgot Username link next to the Username textbox on the login screen. You can have your username emailed to any of the email addresses registered to your account or sent as a text message to your cell phone.
Filing Status & Claiming Dependents
Do I need my spouse's Social Security Number to file Married Filing Separate?
Yes. The IRS requires your spouse’s Social Security Number in order to file Married Filing Separate.
Do I need to claim a child as a dependent to file Head of Household?
No. To file as Head of Household, you need a qualifying child or other qualifying individual (e.g. parent) for whom you can claim as a dependent, or a relative for whom you paid over half the cost of keeping up a home in which you both live. After you select head of household, follow the on-screen instructions to enter a dependent or qualifying individual.
How do I change my filing status?
To change your filing status, follow these steps:
- Click “Personal Info” in the navigation bar to visit the Personal Info Summary page. You can review your filing status and personal information here.
- Click “Filing Status” and follow the on-screen instructions to change your filing status.
- As you continue through the personal info part of the program, you may be prompted for additional information (e.g. spouse info) depending on what your new filing status is.
My child is a full-time college student. If I claim her as a dependent, can she claim an exemption for herself when she files?
Exemptions were eliminated with the 2018 Tax Cuts and Jobs Act. However, anyone who can be claimed as a dependent on somebody else’s tax return needs to indicate that they are a dependent of another on their own tax return in order to have their standard deduction and other taxes and credits calculated correctly.
Inside my return: Income
Are child support payments taxable?
Child support is not considered income and does not get included in your taxable income. However, it is important to enter your child support payments as “non-taxable income”. This income can affect other calculations on your tax return.
How do I enter dividends if I did not receive a 1099-DIV?
If you received a statement from your brokerage institution but did not receive a Form 1099-DIV, simply pretend that you received a Form 1099-DIV. You will be prompted for specific information that is usually reported on the Form 1099-DIV, but you should be able to easily identify the information you have to enter simply by looking at the statement you received from your brokerage firm.
Do I need my spouse's Social Security Number to file Married Filing Separate?
Yes. The IRS requires your spouse’s Social Security Number in order to file Married Filing Separate.
Do I need to claim a child as a dependent to file Head of Household?
No. To file as Head of Household, you need a qualifying child or other qualifying individual (e.g. parent) for whom you can claim as a dependent, or a relative for whom you paid over half the cost of keeping up a home in which you both live. After you select head of household, follow the on-screen instructions to enter a dependent or qualifying individual.
How do I change my filing status?
To change your filing status, follow these steps:
- Click “Personal Info” in the navigation bar to visit the Personal Info Summary page. You can review your filing status and personal information here.
- Click “Filing Status” and follow the on-screen instructions to change your filing status.
- As you continue through the personal info part of the program, you may be prompted for additional information (e.g. spouse info) depending on what your new filing status is.
My child is a full-time college student. If I claim her as a dependent, can she claim an exemption for herself when she files?
Exemptions were eliminated with the 2018 Tax Cuts and Jobs Act. However, anyone who can be claimed as a dependent on somebody else’s tax return needs to indicate that they are a dependent of another on their own tax return in order to have their standard deduction and other taxes and credits calculated correctly.
Inside my return: Income
Are child support payments taxable?
Child support is not considered income and does not get included in your taxable income. However, it is important to enter your child support payments as “non-taxable income”. This income can affect other calculations on your tax return.
How do I enter dividends if I did not receive a 1099-DIV?
If you received a statement from your brokerage institution but did not receive a Form 1099-DIV, simply pretend that you received a Form 1099-DIV. You will be prompted for specific information that is usually reported on the Form 1099-DIV, but you should be able to easily identify the information you have to enter simply by looking at the statement you received from your brokerage firm.
How do I enter grant income?
- If your grant was reported on a Form 1099-G, enter your grant income in the “Government income” section of the program.
- From Income Summary, select “edit” next to Government Income and follow the on-screen instructions.
- If you received a scholarship or fellowship grant not reported on a Form W-2, enter this in the “Income” section of the program.
- From the Income Summary page, click edit next to wages
- From the W-2 Summary page, click continue and answer “yes” to the “Taxable scholarship or fellowship grants” radio in the Other Earned Income page, then follow the on-screen instructions.
Inside my return: Income
Are child support payments taxable?
Child support is not considered income and does not get included in your taxable income. However, it is important to enter your child support payments as “non-taxable income”. This income can affect other calculations on your tax return.
How do I enter dividends if I did not receive a 1099-DIV?
If you received a statement from your brokerage institution but did not receive a Form 1099-DIV, simply pretend that you received a Form 1099-DIV. You will be prompted for specific information that is usually reported on the Form 1099-DIV, but you should be able to easily identify the information you have to enter simply by looking at the statement you received from your brokerage firm.
How do I report royalty income?
We regret to inform you that royalty income is not supported by the ezTaxReturn program.
Inside my return: Income
Are child support payments taxable?
Child support is not considered income and does not get included in your taxable income. However, it is important to enter your child support payments as “non-taxable income”. This income can affect other calculations on your tax return.
How do I enter dividends if I did not receive a 1099-DIV?
If you received a statement from your brokerage institution but did not receive a Form 1099-DIV, simply pretend that you received a Form 1099-DIV. You will be prompted for specific information that is usually reported on the Form 1099-DIV, but you should be able to easily identify the information you have to enter simply by looking at the statement you received from your brokerage firm.
Inside my return: Expenses
How do I enter spousal support or alimony?
- If you paid alimony, enter “Alimony paid” in the Expenses section of the program.
- If you received alimony, enter “Alimony” in the Income section of the program.
What education expenses are deductible?
Tuition and related expenses you pay for yourself, your spouse, or a dependent to an eligible educational institution may be applied towards the American Opportunity Credit or Lifetime Learning Credit.
- Related expenses required for enrollment or attendance include activity fees, books, and supplies.
- You may not claim any expenses paid for insurance, medical care, room and board, transportation, or other living expenses.
Pricing, Payment & Coupons
Are there additional fees for re-filing after rejection?
Absolutely not. You can file as many times as you need to in order to get your return accepted. There are never any additional fees for re-filing.
Help! I was double-billed.
You should not have been double-billed. But if you were, please send an inquiry to our customer support team, and we will make sure that the duplicate charge gets reversed.
- Related expenses required for enrollment or attendance include activity fees, books, and supplies.
- You may not claim any expenses paid for insurance, medical care, room and board, transportation, or other living expenses.
Downloading / Printing my tax return
How can I obtain a copy of my tax return?
Current-year tax returns can be printed and saved towards the end of the program before you e-file and from the ezDownload Center after you have filed. If you need a prior-year return, simply visit your myAccount screen, and you will be able to access your last three years worth of tax returns.
Help! I was double-billed.
You should not have been double-billed. But if you were, please send an inquiry to our customer support team, and we will make sure that the duplicate charge gets reversed.
- Related expenses required for enrollment or attendance include activity fees, books, and supplies.
- You may not claim any expenses paid for insurance, medical care, room and board, transportation, or other living expenses.
Fixing mistakes I made
How do I go back and change something?
The best way to go back and make changes is to use the navigation bar at top of the screen to go back to the section you have to change. Simply hover over the section you need to revisit and choose where you want to go. If your return has already been filed and accepted by IRS, you may have to file an amended tax return to fix your mistake.
How do I wipe out all data and start from scratch?
To start everything over, simply go to the personal info section of the program and visit the filing status screen. This will force you to go through the entire program and is essentially the same thing as starting over from scratch (without having to create a new account!).
- Related expenses required for enrollment or attendance include activity fees, books, and supplies.
- You may not claim any expenses paid for insurance, medical care, room and board, transportation, or other living expenses.
Questions after filing
Can I amend my tax return online?
The best way to go back and make changes is to use the navigation bar at top of the screen to go back to the section you have to change. Simply hover over the section you need to revisit and choose where you want to go. If your return has already been filed and accepted by IRS, you may have to file an amended tax return to fix your mistake.
How do I go back and make changes after I have e-filed?
If you filed your return, and it is rejected by IRS, you will have the ability to go back into your account and make any changes you need. If your tax return is accepted by IRS, you will need to file an amended return (Form 1040-X). Amended returns can’t be e-filed; but if you used our program to prepare your return, you can amend, print, and mail an amended return.
- Related expenses required for enrollment or attendance include activity fees, books, and supplies.
- You may not claim any expenses paid for insurance, medical care, room and board, transportation, or other living expenses.
Prior year returns
Can I prepare and e-file a prior-year tax return?
Unfortunately not. At this time, the IRS e-file system only supports tax returns filed for the current filing season.
How can I access my prior year tax return?
To access your prior-year return, simply log into your account. On the left-side of the MyAccount screen, the section called “Prior-year returns” contains links to all prior-year returns filed at our site that are available for download.
If you need a copy of a return that is not shown on your MyAccount screen, visit the homepage, click the Sign In button, and select the option entitled “Copies of Returns”.
- Related expenses required for enrollment or attendance include activity fees, books, and supplies.
- You may not claim any expenses paid for insurance, medical care, room and board, transportation, or other living expenses.
Yes. It’s really this easy.
Doing your federal and state taxes can be fast, easy and pain-free.